FAQ

 GENERAL

📍 Where is Emensuits located?

The headquarters of Emensuits are based in Los Angeles, California, USA. We also have offices in Germany and Italy.

📞 How can I contact customer service?

You can reach us via email at info@emensuits.com or by phone at 1-833-932-3183 (Se habla español). Our representatives are available Monday through Friday during regular business hours (Pacific Time).

💳 What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express (AMEX), Discover and PayPal.

🌐 Is it safe to shop on your website?

Yes! All orders are protected by 256-bit SSL encryption, ensuring that your personal and payment information is secure.

📱 Do you take payments over the phone?

For security reasons, we do not accept payments over the phone. All orders must be placed through our secure website.

ORDERS

🤝 Do you offer items for rent?

No, we do not offer rentals. All of our clothing is brand new and sold for personal use only.

🧍↕ What size should I order?

We recommend reviewing the size chart on each product page. If you need personalized help, contact our customer service team for expert guidance.

👼 Do you offer childrens sizes?

Currently, Emensuits specializes in men’s clothing. Children's sizes are not available at this time.

🤵🏻 Can I purchase just the jacket or vest from a suit?

In most cases, our tuxedos and suits are sold as sets. However, please reach out to our support team if you need a specific item and we will try to assist.

✔ Can I customize my order?

While we do not offer full customization online, you can visit one of our store locations where trained tailors can provide alterations and adjustments.

SHIPPING

🕒 How long will it take for my order to arrive?

Delivery time depends on the shipping method you select:

• Economy (under $99 orders): 5-7 business days

• Ground (over $99 orders): 5-7 business days

• Express: 3-4 business days

• 2-Day Air: 2-3 business days

• Overnight: 1-2 business days

Processing time ranges from 1-3 business days, depending on the method chosen.

👀 Will I be able to track my order?

Yes, once your order ships, you will receive a tracking number via email. If your order includes multiple items, they may ship separately with different tracking numbers.

📦 Do you offer international shipping?

Yes, we ship worldwide. Real-time international shipping rates are calculated at checkout. Customs fees or import taxes may apply and are the responsibility of the customer.

🛍️ Why have I only received part of my order?

Some orders ship in multiple packages from different vendors. You will receive separate tracking numbers for each shipment.

🛳  Are there any express shipping options?

Yes. We offer several express options including UPS/FedEx Express, 2-Day Air and Overnight. Rates are calculated at checkout.

RETURNS & EXCHANGES

🔙 What is your return policy?

Returns are accepted within the guidelines of our Return Policy. Refunds are processed within 5 business days of receiving the return package. Note: Shipping fees are non-refundable.

🔄 What happens if I refuse the package or it gets returned to sender?

If the carrier is unable to deliver your package and it is returned, you can request reshipment or a refund. Return shipping costs will be deducted from your refund.

INTERNATIONAL CUSTOMERS

💰 Do I have to pay customs or duties?

Emensuits is not responsible for customs duties or import taxes. These charges may be imposed by your country's customs office and are not included in our prices.

✅ Will international delivery be delayed by customs?

Delays may occur due to your country’s customs processing. While we do our best to support you, we cannot guarantee delivery times once a package is in transit internationally.

ORDER PROCESSING & POLICIES

🚚 When will my order ship?

• Standard orders: Processed within 2 business days

• Expedited orders: Ship within 1 business day

• Express orders placed before 11 AM EST: Ship the same day

📆 What are your business days?

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be processed the next business day.

STILL HAVE QUESTIONS?

Reach out to us any time at info@emensuits.com or call 1-833-932-3183 (Se habla español). We’re here to help!